Returns & Exchanges
At Planet X, we want to ensure your gear is the perfect fit for your performance. If you are not completely satisfied with your purchase, you can return or exchange any unused items within 30 days of delivery.
Initiate Your Request
Log into your Planet X account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Gear
Place the items in their original packaging with all tags attached, ensuring the gear is clean and in its original condition to qualify for a full refund.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Receive Your Refund
Once our team inspects your returned equipment, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing